Privacy policy

Last Updated: October 8, 2026

Welcome to BEMZI!

These Terms and Conditions govern your access to and use of our website, www.bemzi.pk, including your browsing activities, product purchases, and interactions with our online clothing store.

By accessing our website or purchasing a product, you agree to comply with these Terms and Conditions, subject to applicable law.

Please read these terms carefully before placing an order.

1. About BEMZI

BEMZI is an online fashion and clothing store based in Faisalabad, Pakistan, offering clothing and related fashion products for men, women, boys, and girls.

We aim to provide customers with quality products, accurate product descriptions, and a convenient online shopping experience.

Business Information

Business Name: BEMZI

Website: https://bemzi.pk

Email: support@bemzi.pk

Phone: +92 327 7576402

Location: Faisalabad, Pakistan

2. Eligibility to Purchase

By purchasing from our website, you confirm that:

You are legally capable of entering into a purchase agreement or have appropriate parental or guardian authorization.
The information you provide is accurate and complete.
You will use our website for lawful purposes.
You will not engage in fraudulent or unauthorized transactions.

We reserve the right to investigate suspicious activities and decline transactions where reasonably necessary.

3. Product Information and Availability

BEMZI makes reasonable efforts to ensure that all product images, descriptions, prices, available sizes, colors, and specifications are accurate.

However:

Product colors may vary slightly due to lighting, photography, or screen settings.
Product dimensions and measurements may have reasonable manufacturing tolerances.
Product availability may change without prior notice.
Minor variations may occur between product batches.
Product descriptions may be corrected if errors are discovered.

We recommend reviewing product descriptions and size information before purchasing.

4. Pricing and Payment

All product prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise specified.

Prices are subject to change without prior notice.
Discounts and promotional offers may be subject to specific conditions.
Delivery fees and any applicable charges will be communicated during checkout.
Customers must select an available payment method during checkout.
Orders may be subject to payment or verification checks.
BEMZI reserves the right to correct genuine pricing errors.

If a material pricing error is discovered after an order is placed, we will contact the customer to explain the issue and provide appropriate options, including a refund of payments received where the order cannot be fulfilled.

5. Order Placement and Confirmation

When you place an order through www.bemzi.pk, you agree to provide accurate contact and delivery information.

After placing an order:

Your order details are submitted to our system.
You may receive an order confirmation through an available communication channel.
Our team may contact you if additional verification is needed.
The order will be processed subject to payment verification, stock availability, and fulfillment requirements.

An automatic order acknowledgement does not guarantee that every item is available for fulfillment.

If we cannot fulfill an order, we will inform you and arrange an appropriate resolution.

6. Shipping and Delivery

BEMZI arranges delivery through available shipping and courier services.

Delivery availability depends on the customer's location.
Shipping charges, where applicable, are displayed or communicated before order completion.
Estimated delivery times may vary by location, stock availability, courier operations, and external circumstances.
Customers must provide complete and accurate shipping addresses and phone numbers.
Delivery delays may occur due to weather, public holidays, courier disruptions, or other circumstances beyond our reasonable control.

Any delivery estimate is an estimate rather than a guaranteed delivery date, unless explicitly stated otherwise.

If you experience a delivery issue, please contact support@bemzi.pk with your order details.

7. Order Cancellation

Customers who wish to cancel an order should contact our support team as soon as possible.

Cancellation requests are reviewed according to the order's processing and dispatch status.

Orders that have not yet been dispatched may be eligible for cancellation.
Orders already handed over to a courier may require additional steps.
If payment has been collected and an eligible order is cancelled, the applicable refund will be processed using an available refund method.

Cancellation requests are subject to applicable consumer protection laws and any published cancellation policy.

8. Returns, Exchanges, and Refunds

BEMZI aims to resolve genuine product-related concerns fairly.

If you receive an incorrect, damaged, defective, or materially misdescribed product, please contact our customer support team with your order number, an explanation of the issue, and relevant photographs where appropriate.

Returns, exchanges, and refunds will be handled according to BEMZI's published Return and Refund Policy and applicable consumer protection requirements.

Eligibility may depend on the circumstances of the purchase, condition of the product, and reason for the request.

Please do not send items back without contacting customer support for return instructions.

Nothing in these Terms and Conditions limits rights that cannot legally be excluded under applicable law.

9. Size and Product Selection

Customers are encouraged to carefully review available size charts, fabric descriptions, product measurements, and color options before placing an order.

If you are uncertain about an item's size or specifications, you may contact our support team before purchasing.

Requests involving incorrect size selection or customer preferences will be handled according to our applicable return and exchange rules.

10. Promotions and Discount Offers

BEMZI may occasionally offer discounts, seasonal sales, promotional codes, or limited-time special offers.

Unless otherwise stated:

Promotional offers are valid only during their advertised availability.
Discounts apply only to eligible products.
Certain offers may not be combined.
Promotional items remain subject to availability.
BEMZI may correct promotional errors or discontinue offers prospectively.

Any specific promotion conditions displayed at the time of the offer will also apply.

11. Intellectual Property

All original BEMZI branding, logos, website content, product photography, graphics, designs, and other materials owned by BEMZI are protected by applicable intellectual property laws.

You may not reproduce, distribute, republish, or commercially exploit BEMZI-owned content without prior written authorization, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

12. Acceptable Website Use

You agree not to:

Use the website for fraudulent or unlawful purposes.
Attempt unauthorized access to website systems or customer accounts.
Introduce malicious code or interfere with website security.
Misrepresent your identity during purchases.
Use automated systems to disrupt normal website operations.
Infringe the rights of BEMZI or other users.

We may restrict access or take appropriate action in response to misuse, consistent with applicable law.

13. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us if you suspect unauthorized access to your account.

BEMZI may take appropriate security measures, including temporarily restricting account access, when necessary to protect customers and store operations.

14. Third-Party Services

Our online store is powered by Shopify and may use third-party payment processors, courier companies, and other service providers.

These providers may operate under their own terms and policies.

BEMZI is responsible for its own obligations to customers under applicable law, while external providers remain responsible for the services and obligations assigned to them.

15. Limitation of Liability

To the extent permitted by applicable law, BEMZI will not be liable for losses arising solely from circumstances beyond its reasonable control, including certain third-party service outages or external disruptions.

We do not guarantee uninterrupted access to our website.

Nothing in these Terms and Conditions excludes or limits any liability, remedy, or statutory consumer right that cannot legally be excluded or limited.

16. Privacy and Personal Information

Your personal information is collected, used, and managed in accordance with our Privacy Policy.

For more information, please review the Privacy Policy available on our website.

17. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the applicable laws of Pakistan.

If a dispute arises concerning an order, product, or website service, customers are encouraged to contact BEMZI customer support first so that we can attempt to resolve the concern.

Where a dispute cannot be resolved directly, customers and BEMZI may pursue available remedies before the appropriate courts or competent authorities in accordance with applicable law.